Privacy policy

COLLECTION AND USE OF PERSONAL INFORMATION

You can browse our website without giving us any personal information.

However, we may collect personal information in the following cases:

• You buy, order, return or exchange items;
• You request to be added to our mailing list or to receive other commercial communications;
• You register to our website;
• You participate in one of our contests or promotions, or answer a survey;
• Send a comment or question to customer service by e-mail or via our chat service.

If you make purchases through our Web site, we may also collect your billing and shipping address, telephone number, e-mail address and gift certificate message (if applicable) in order to deliver the products ordered.

When you return or exchange products purchased on our Web site, we may ask you to provide your name, address and telephone number. We collect this information to administer our loss prevention program and to help us detect and prevent fraud. For returns involving a refund to a customer's debit or credit card, we will ask you to provide your debit or credit card information in order to process and administer the refund transaction.

Commercial communications: when you subscribe to our mailing list to receive our newsletter, catalog or other promotional communications by mail or e-mail, we may collect personal information such as your first name, last name, e-mail address and/or mailing address (depending on the delivery method) as well as information about your interests in order to provide you with the service you have requested.

We will only contact you if you wish to be contacted. You are free to choose, at any time, not to receive our promotional communications by clicking on the «Unsubscribe» button at the bottom of our e-mails or by contacting our representatives as indicated in the «Unsubscribe» section below.

Online registration: To take advantage of some of the features on our Web site (such as the wish list and address book), you may need to register. When you register, we ask you to provide your first name, last name and e-mail address so that we can provide and administer the service you request. When you register online, we may ask for your consent to receive future marketing information from Glamille or its business partners. To withdraw your consent to such communications, please contact us as indicated in the «Unsubscribe» section below.

Contests, promotions, surveys: When you enter a contest, participate in a promotion or complete one of our surveys, we may collect your name, address, telephone number and e-mail address. We use this information to administer your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offering, promotions and events. When you register for a contest, promotion or survey, we may ask for your consent to receive future marketing information from Glamille or its business partners. To withdraw your consent to these communications, please contact us as indicated in the «Unsubscribe» section below.

The «Send to a friend» function and other similar functions on our website allow you to forward e-mails to other people. This function requires you to provide your name and e-mail address, as well as the name and e-mail address of the recipient. We do not use the names or e-mail addresses provided in these circumstances for any other purpose without your consent or that of the e-mail recipient.

Customer Service: When you send a comment or question to Customer Service by e-mail or chat, we may collect personal information such as your name, postal or e-mail address and/or telephone number in order to respond to your comment or question. We also collect various types of information that you provide to us to enable us to respond to your question.

DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise provided herein, we will not disclose, rent, sell or transfer to third parties, or exchange with third parties, any personal information about our customers without their prior consent.

Service providers: we may share your personal information with third parties who provide services on our behalf, such as processing payments, hosting our website, sending e-mail or other communications on our behalf, running contests and promotions or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in the United States by our affiliates and third-party service providers.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not authorized to use or disclose personal information for any purpose other than to perform services on our behalf or as otherwise required by applicable law.

Legal Obligations: We and our service providers may be required to disclose your personal information in response to a search warrant or valid legal inquiry or order, or to respond to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.

Sale of Business: We may disclose your information in connection with a merger or sale (including disclosure in connection with bankruptcy or insolvency proceedings) in which Glamille participates in whole or in part, or in connection with a corporate reorganization, stock acquisition or other change in control of a company, as such information may be considered an asset.

WEBSITE INFORMATION

When you visit our Web site, we collect the IP address of all visitors to our Web site and related information such as the browser you are using, the operating system you are using, the time spent on the Web site, Web site usage patterns, and the domain name of the Web site from which you linked to our site. We collect this information to help us evaluate your experience of our Web site and improve it.

COOKIES AND WEB BEACONS

Our Web site uses a technology called «cookies». A cookie is a small piece of data that our Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our Web site where you are prompted to log in or that are customizable. If you have registered with our Web site, these cookies help us identify you and may be necessary to provide you with the products and services you request. Cookies also provide us or our service providers with information that we can use to personalize our Web site according to your preferences. You can set your browser to notify you when you receive a cookie. However, if you choose not to accept cookies from our Web site, you may not be able to take advantage of all the features of our Web site.

Our website may also use a technology called «tracer tags» or «web beacons». This technology tells us which pages of our website you visit. These «tracer tags» are used to help us optimize and personalize our website for you and future visitors to our website.

DEACTIVATE YOUR ACCOUNT / UNSUBSCRIBE

If you would like to deactivate your account, please submit a request electronically. If you do not wish to continue receiving emails from Glamille, please follow the steps below. Please note that every time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time. You can also contact us as indicated in the «Contact us» section below. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in allowing us time to process your request.

SECURITY OF PERSONAL INFORMATION

We know that our customers trust us to protect their personal information. We take this seriously. We have taken steps to protect the personal information in our custody and control. For example, we restrict access to personal information to those of our employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with a higher level of security, online access to certain personal information can be protected by a password of your choice. We strongly recommend that you do not share your password with anyone. Glamille will never ask you for your password in an unsolicited communication.

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be considered absolutely secure. Therefore, Glamille does not represent or warrant that personal information will not be lost, misused or altered, and Glamille assumes no responsibility or liability for any personal information you transmit to Glamille, nor for the use or misuse of personal information by you or any third party.

Here are a few recommendations to make your online shopping experience as safe as possible.

• If you're using a public computer, always log off when you're finished.
• Don't share your passwords. Remember that anyone who knows your password can access your account.
• When creating a password, use at least eight characters - preferably a combination of letters and numbers. Don't use words from a dictionary, your name, e-mail address or other personal information that can be easily obtained. We also recommend that you change your password often. If you need help, click on the «Your account» link, then on the «Change your password» tab, make the desired changes and click on the «Save» button.
• Use a different password for each of your online accounts.
• Beware of unsolicited e-mails and phone calls.

In addition, Glamille will never contact you to request information about your credit card number or bank account. This type of information is only transmitted to Glamille when you make a transaction, contact Glamille directly or modify your account online. If you receive a suspicious e-mail with a link to update your account information, do not click on it. If you are contacted by a stranger who sends you an unsolicited e-mail or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, credit card orders placed through this Web site will be accepted by Glamille only if the name and billing address match the name on the purchaser's credit card and the address on the purchaser's credit card file. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the reserved order amount can only be collected once the credit has been posted to your account, which can take three to five business days.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in effect at the time of collection, or as otherwise agreed with you.

HOW TO REACH US

You may contact us at any time using the contact information below if: you have any questions or comments about this Privacy Policy; you wish to access, update and/or correct inaccuracies in your personal information file; you wish to withdraw your consent to receive marketing communications; or you have a complaint about how we are handling your personal information.

info@glamille.com